MALPRACTICE & MALADMINISTRATION POLICY

Global Safety Academy (GSA)

Legal Entity: Skill Up LLC
Trading Name: Global Safety Academy (GSA)
Company Number: 0450466060
Registered Address: 971 US Highway 202N, Ste N, Branchburg, NJ 08876, USA
Contact: [email protected]
Website: https://globalsafetyacademy.net 

1. Purpose of This Policy

Global Safety Academy (GSA), operated by Skill Up LLC, is committed to maintaining the integrity, fairness, and reliability of all training, assessments, and certification processes.

This policy defines how we identify, prevent, investigate, and manage:

  • Malpractice (learner or organisational misconduct)
  • Maladministration (operational or administrative failure)

2. Scope

This policy applies to:

  • All learners enrolled in GSA courses
  • Corporate clients and partner organisations
  • Internal staff and contractors
  • Any third-party service providers involved in course delivery or assessment

3. Definitions

3.1 Malpractice

Malpractice refers to any intentional or negligent act that undermines the integrity of assessments, certifications, or training outcomes. This includes, but is not limited to:

  • Cheating in assessments or quizzes
  • Sharing login credentials or assessment answers
  • Impersonation of a learner
  • Altering or falsifying certificates
  • Misuse of course materials or intellectual property

3.2 Maladministration

Maladministration refers to failures in the administration or delivery of services, including:

  • Errors in learner registration or certification
  • Delays in issuing certificates without valid reason
  • Incorrect marking or recording of results
  • System or administrative failures affecting learner outcomes
  • Failure to follow established internal procedures

4. Prevention of Malpractice and Maladministration

We implement preventative measures including:

  • Secure LMS authentication systems
  • Individual learner accounts (non-transferable access)
  • Monitoring of assessment activity and completion patterns
  • Automated and manual verification of certificate issuance
  • Clear learner instructions and assessment guidelines
  • Staff training on assessment integrity and compliance

5. Reporting Concerns

Any suspected malpractice or maladministration should be reported immediately.

Reports may be submitted to:

Email: [email protected]
Address: Skill Up LLC, 971 US Highway 202N, Ste N, Branchburg, NJ 08876, USA

Reports should include:

  • Learner name (if known)
  • Course details
  • Description of concern
  • Supporting evidence (if available)

All reports are treated confidentially.

6. Investigation Process

Upon receiving a report, GSA will:

  1. Acknowledge receipt of the complaint
  2. Conduct an internal review or investigation
  3. Review system logs, assessment data, and relevant records
  4. Interview relevant staff or stakeholders if necessary
  5. Determine whether malpractice or maladministration occurred

7. Possible Outcomes

7.1 In cases of Malpractice:

  • Warning issued to learner or organisation
  • Suspension of account access
  • Invalidation of assessment results or certificates
  • Permanent termination of access to services
  • Reporting to relevant authorities (where legally required)

7.2 In cases of Maladministration:

  • Correction of records or results
  • Re-issue of certificates if required
  • Internal process improvements
  • Apology or formal notification to affected learners
  • System or staff corrective action

8. Appeals Process

Learners or organisations may appeal decisions by submitting a written request to:

[email protected]

Appeals will be reviewed fairly, and outcomes will be communicated within a reasonable timeframe.

9. Confidentiality

All malpractice and maladministration cases are handled confidentially. Information is shared only with authorised personnel or regulatory bodies where required by law.

10. Data Protection

All investigations and records are handled in accordance with applicable data protection laws, including:

  • US federal and state privacy regulations
  • EU GDPR principles (where applicable)
  • Other relevant international privacy frameworks

11. Continuous Improvement

Findings from malpractice and maladministration cases are used to:

  • Improve LMS security and assessment integrity
  • Strengthen administrative processes
  • Enhance learner guidance and system design
  • Reduce future risks

12. Policy Limitations

While GSA takes reasonable measures to ensure integrity:

  • No system can fully eliminate risk of misconduct
  • Investigations are based on available system data and evidence
  • Decisions are made in good faith based on reasonable assessment

13. Policy Review

This policy is reviewed periodically and updated as needed to reflect:

  • Regulatory expectations
  • Platform changes
  • Industry best practices
  • Operational improvements

14. Contact Information

Skill Up LLC (Global Safety Academy)
971 US Highway 202N, Ste N
Branchburg, NJ 08876, USA

Email: [email protected]