Refund policy

Skill Up LLC (Global Safety Academy)

Company: Skill Up LLC
Registration Number: 0450466060
Registered Address: 971 US Highway 202N, Ste N, Branchburg, NJ 08876, USA
Website: globalsafetyacademy.net
Contact: [email protected]

1. Overview

This Return & Refund Policy applies to all purchases made through Global Safety Academy (GSA), operated by Skill Up LLC. All products and services are digital educational courses delivered online. No physical goods are shipped.

2. Digital Nature of Services

By purchasing a course, you acknowledge that:

  • Access to course materials is delivered electronically
  • Learning begins immediately after access is granted
  • Certificates (if applicable) are issued digitally upon completion

Because of this, standard physical product return rules do not apply.

3. EU / International Right of Withdrawal

Under consumer protection law, users may normally have a 7-day right of withdrawal.

However, by completing your purchase and accessing the course content, you explicitly agree that:

  • Digital content delivery begins immediately
  • You consent to immediate performance of the service
  • You acknowledge that your right of withdrawal may be lost once access begins

This is in accordance with EU rules on digital content where performance begins with consumer consent.

4. Refund Eligibility

4.1 Eligible Refund Cases

Refunds may only be granted under the following conditions:

  • Duplicate payments
  • Technical issues preventing access that cannot be resolved
  • Incorrect course purchase (if reported before access is used)
  • Verified payment errors

4.2 Non-Refundable Situations

Refunds will not be issued where:

  • Course access has been granted and used
  • Course content has been downloaded or completed
  • Certificate has been issued
  • User changes their mind after access
  • Failure to complete the course
  • Dissatisfaction with course outcome after consumption

5. Instant Access Agreement

By purchasing a course, you agree that:

  • Access begins immediately after payment confirmation
  • You waive cancellation rights where permitted by law after access begins
  • You understand this applies to all digital learning materials and LMS content

6. Refund Request Process

To request a refund, users must contact:

Email: [email protected]

Requests must include:

  • Full name
  • Email used for purchase
  • Order or transaction ID
  • Reason for request

We aim to review refund requests within a reasonable timeframe.

7. Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a chargeback.

Unjustified chargebacks may result in:

  • Account suspension
  • Loss of course access
  • Restriction from future purchases

We reserve the right to provide transaction and access logs to payment providers in dispute cases.

8. Currency & Processing Fees

Refunds (if approved) will be processed in the original payment method and currency where possible. Bank or payment processing fees may not be refundable.

9. International Compliance

This policy is designed to align with:

  • US digital goods consumer standards
  • EU consumer protection and digital content directives
  • General international e-commerce best practices

Where local laws provide mandatory rights, those rights will be respected.

10. Policy Updates

We may update this policy at any time. Updates will be posted on this page with a revised effective date.

11. Contact Information

Skill Up LLC (Global Safety Academy)
971 US Highway 202N, Ste N
Branchburg, NJ 08876, USA
Email: [email protected]
Website: globalsafetyacademy.net