Handling Information in Care
CPD-accredited handling information in care training. Learn to record, store & share data safely, legally and effectively.
About This Course
Information is the backbone of safe, effective care. Every care plan updated, every concern recorded, every piece of personal data shared between professionals carries weight — it informs decisions, protects individuals, and upholds trust. When information is handled well, care runs smoothly and people are kept safe. When it isn't, the consequences can be serious: missed medication, safeguarding failures, breaches of confidentiality, and regulatory action. This CPD-accredited Handling Information in Care Training from Global Safety Academy gives you the knowledge and confidence to get it right — every time.
Whether you're a care assistant completing daily records, a senior worker sharing information with external professionals, or a manager responsible for the systems that store and protect sensitive data — this handling information in care training is built for you. It covers the full lifecycle of information in a care setting: how it should be recorded, where and how it must be stored, who it can be shared with, and the legislation that governs every step of that process.
This handling information in care training goes beyond simply telling you what the rules are. You'll understand why secure systems matter — exploring the real-world consequences of ineffective information storage, from data breaches and regulatory penalties to the direct impact on the individuals in your care. You'll learn how to keep records that are not just compliant but genuinely useful: up to date, complete, accurate, and legible. And you'll develop the confidence to recognise when agreed ways of working are not being followed — and know exactly how and to whom to report it.
At the core of this course is a principle that every care professional must internalise: information handling is not administrative burden — it is an act of care. The way you record, store, and share information reflects how seriously you take the rights, safety, and dignity of the people you support. This handling information in care training ensures you treat every piece of data with the same respect you give to the individual it belongs to.
Upon completion, you'll hold a CPD-accredited certificate from Global Safety Academy — evidence that you understand the legislation, the standards, and the practical skills required for safe, lawful, and effective information handling in care. Whether you're meeting mandatory training requirements, preparing for a CQC inspection, or simply committed to raising your professional standards, this course delivers what you need.
What You'll Learn
By the end of this course, you will be able to:
- Describe the agreed ways of working for recording, storing, and sharing information in a care setting, and explain why adherence to these standards is essential.
- Identify the key legislation governing the recording, storing, and sharing of information in health and social care, including GDPR and the Data Protection Act 2018.
- Explain the importance of having secure systems for recording, storing, and sharing information, and the role these systems play in protecting individuals and organisations.
- Apply the principles of information security to the retention and recording of data, ensuring that personal and sensitive information is safeguarded at every stage.
- Evaluate the potential consequences of having ineffective information storage systems — for service users, staff, and the organisation as a whole.
- Maintain records that are up to date, complete, accurate, and legible, demonstrating best practice in care documentation and record keeping.
- Recognise when agreed ways of working are not being followed and report concerns through the appropriate channels, to the appropriate people, with confidence and accountability.
Requirements
- No prior training in data protection, information governance, or care practice is required — this course is suitable for all levels, from new starters to experienced professionals.
- A computer, tablet, or smartphone with a stable internet connection.
- No specialist software or equipment is needed — all concepts are explored through video lessons and downloadable guides.
- Recommended: Designed for anyone working in, or preparing to work in, a health or social care environment where personal or sensitive information is recorded, stored, or shared.
Why Choose Us
- 📋 Practical and Care-Specific: This isn't a generic data protection course. Every lesson is rooted in the realities of the care environment — from handover notes and care plans to medication records and safeguarding reports.
- 🏥 CPD-Accredited Certification: Earn a CPD-accredited certificate from Global Safety Academy that meets mandatory training requirements across health and social care settings.
- ⚖️ Legislatively Current: Content is aligned with the latest UK legislation, including GDPR, the Data Protection Act 2018, and sector-specific care regulations — so your practice is always lawful and up to date.
- 📥 Downloadable Resources & Templates: Access ready-to-use materials including record-keeping best practice guides, information security checklists, and reporting templates for immediate workplace application.
- 📱 Flexible, Self-Paced Learning: Study on any device — desktop, tablet, or mobile — with lifetime access. Fit training around shifts, rotas, or personal commitments without pressure.
- 🌍 Trusted by Care Professionals Globally: Global Safety Academy delivers high-quality, accessible e-learning that care providers, health organisations, and individual professionals rely on to stay competent and compliant.
Career opportunities
Completing this handling information in care training equips you with an essential competency demanded across every health and social care role — and positions you for progression in services where accurate, secure information handling is a regulatory expectation.
Target Job Roles
- Care Assistant / Support Worker: Complete daily records, care notes, and handover documentation with accuracy, confidence, and an understanding of your legal responsibilities.
- Senior Care Worker / Team Leader: Oversee record-keeping standards within your team, audit documentation quality, and ensure compliance with agreed ways of working.
- Healthcare Assistant (HCA): Handle patient information in clinical environments with a thorough understanding of confidentiality, data protection, and secure storage requirements.
- Registered Manager / Care Home Manager: Establish and maintain secure information systems across your service, meeting CQC and legislative requirements with documented evidence of staff competence.
- Domiciliary Care Worker: Record and share information accurately while working remotely in service users' homes, where secure handling of portable records and digital systems is critical.
- Care Coordinator / Administrator: Manage the flow of sensitive information between professionals, families, and external agencies with precision and accountability.
- Data Protection / Information Governance Lead: Support your organisation's compliance with GDPR, the Data Protection Act 2018, and sector-specific information governance frameworks.
Frequently Asked Questions
Handling information in care refers to the lawful, secure, and accurate recording, storing, and sharing of personal and sensitive data about individuals in health and social care settings — covering everything from care plans and medication records to safeguarding reports and handover notes.
Poor information handling can lead to missed medication, safeguarding failures, breaches of confidentiality, and CQC regulatory action. Accurate, secure records directly protect the safety, rights, and dignity of the people in your care.
The key legislation includes the UK GDPR, the Data Protection Act 2018, and sector-specific care regulations. This course covers all relevant legal obligations for care staff in plain, practical terms.
Agreed ways of working are your employer's documented policies and procedures for how information must be recorded, stored, and shared. All care staff are legally and professionally obligated to follow them consistently.
Consequences include data breaches, ICO penalties, CQC enforcement action, safeguarding failures, breakdown of trust with service users and families, and — most seriously — direct harm to the individuals in your care.
Care records must be up to date, complete, accurate, and legible. They should be written promptly, factually, and without personal opinion — and stored securely in line with your organisation's data protection policies.
You should report concerns through your organisation's designated reporting channels — typically your line manager, information governance lead, or safeguarding officer. This course covers exactly how and to whom to report, and why accountability matters.
Yes. Completing this course earns you a verifiable CPD-accredited certificate from Global Safety Academy, recognised across health and social care as evidence of competence in lawful, effective information handling.
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